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FAQs - Frequently Asked Questions
Account & Order FAQs
Due to our high order volume and automated process, we are unable to stop and/or change your order once it has been submitted to us.
If your order was not produced as you requested, you may return it within 60 days of receipt for prompt replacement, refund or credit (excluding postage & handling)*. Please contact our customer service department at webcs@currentlabels.com.
*Please note that all online orders are produced exactly as submitted by the customer and based on the proof approved before the order is placed. Refunds, replacements, or credits cannot be issued for orders containing customer-submitted errors or incorrect information.
Please allow 7-10 business day for your order to be delivered*. Please note, items ship via USPS Ground Advantage and can take up to 24 hours to start tracking. If you have not received your order after 10 business days, Contact Us.
*Please note that the post office will not forward your package.
Please allow up to 3 weeks from the time you place your order to receive all items. If you have not received the rest of your order by then, please Contact Us.
Sales tax will automatically be charged in states where we are required to collect tax. Please Contact Us with any questions.
As of August 2026, we have re-launched our website. To save and view future order history, all customers will need to create a new account with a new username and password. You can also create an account by clicking “Create an Account” in the upper-right corner of our website and following the registration steps.
As of August 2026, we have re-launched our website, and previous order history is no longer available online. To save and access order history for all future purchases, please create a new account using a new username and password. If you have questions about a past order, please contact our Customer Service team at webcs@currentlabels.com or (877) 755-7940, and we will be happy to assist you.
Artistic Direct Merger FAQs
Artistic Direct has merged with its sister company, Current Labels. We brought the two brands together to create a unified online shopping experience.
Absolutely! You can expect to find the same outstanding products, exceptional customer service, and impeccable quality as a valued customer of Current Labels.
Your order history will not transfer over. You will be required to create a new account with Current Labels.
Don’t worry, the Current Labels customer service team will be able to help with all Artistic Direct orders after the merge! Contact us here and we will be more than happy to help you.
Product FAQs
Special characters depend on the font selected. Some fonts support special characters, while others do not. When personalizing an item, please carefully review all characters and their appearance, as your item will be printed exactly as displayed on your screen.
All of our available products can be found on our website. To quickly locate a specific item, use the search bar at the top of the page or browse by category using the navigation menu. If you have any questions about a product, please feel free to Contact Us.
Website FAQs
There are a variety of reasons that an order will not submit. The web server may be busy or down, the connection from your service provider may be down, or there may be a problem with your computer or software. Please wait and try to submit your order at a later time. If you continue to experience problems and feel that the problem is with our service, please Contact Us.
Cookies are a common system for holding small bits of information on your machine for the purpose of managing your shopping cart. On our site this is only used for your cart number, which allows us to tell the difference between one person's order, and another. Without this we cannot have a shopping cart system. We do not store cookies permanently. Our cookies expire after 20 minutes of inactivity or when you quit your internet software. Although some people and organizations have expressed concerns that cookies could be used for sinister purposes, our use of them is completely safe and transparent.
We respect our customer's right to privacy. Once you have placed an order through our company, we may occasionally send you information, via email or U.S. mail, regarding special offers or products we feel might interest you. If at any time you decide that you would like to be removed from our email list, just click on the Unsubscribe link shown at the bottom of all of our emails. If you would like to be removed from our mailing list, please Contact Us. We may also share your name and address with third party companies who have products that may interest you. Your email address and/or phone number will never be given out.